Termini e Condizioni
# Terms and Conditions
**Effective Date:** January 17, 2026
**Last Updated:** January 17, 2026
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## 1. Introduction and Acceptance of Terms
These Terms and Conditions ("Terms," "Agreement," or "T&C") constitute a legally binding agreement between Energy Clara Srl ("Company," "we," "us," "our") and you, the user of the website **www.piciasuite.com** ("Website"), and all related services provided through the Website ("Services").
By accessing, browsing, or using this Website and our apartment booking services, you acknowledge that you have read, understood, and agree to be bound by all terms, conditions, and notices contained in this Agreement. If you do not agree to these Terms and Conditions, you must immediately discontinue your use of the Website and Services.
These Terms and Conditions may be updated, revised, or changed at any time without prior notice. Your continued use of the Website following any changes constitutes your acceptance of the revised Terms and Conditions.
**Company Information:**
- **Legal Entity:** Energy Clara Srl
- **Address:** Ties 36, 39030 (BZ), Italy
- **Email:** info@piciasuite.com
- **VAT Number:** [Insert your company VAT number if applicable]
- **Registration Number:** [Insert your chamber of commerce registration if applicable]
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## 2. Description of Services
Our Website provides an online platform for booking and renting furnished apartments and vacation properties ("Properties") located throughout Italy. Through our Services, users can:
- Search and view detailed information about available Properties
- Submit booking requests for desired Properties
- Complete payment transactions through secure payment gateways (PayPal)
- Receive booking confirmations and rental documentation
- Access customer support
**Important Note:** Energy Clara Srl acts as a rental management platform and booking intermediary. We do not own or directly operate the Properties listed on our Website. Property owners and management companies are responsible for maintaining the Properties and providing the rental services. We facilitate the booking transaction but are not responsible for the quality, condition, or availability of the Properties beyond our control.
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## 3. Eligibility and User Account
### 3.1 Age Requirement
To book a Property through our Services, you must be at least 18 years of age (or the legal age of majority in your country of residence). By using the Website, you represent and warrant that you meet this requirement.
### 3.2 User Account Responsibility
If you create a user account, you are responsible for maintaining the confidentiality of your account credentials (username and password). You agree to:
- Keep your password private and secure
- Not share your account credentials with anyone
- Immediately notify us of any unauthorized access to your account
- Accept responsibility for all activity on your account
Energy Clara Srl is not responsible for any unauthorized use of your account or password. If you suspect unauthorized access, contact us immediately at info@piciasuite.com.
### 3.3 Accurate Information
You agree to provide accurate, complete, and current information during the booking process. You are responsible for updating your information as needed. Providing false information may result in the cancellation of your booking without refund.
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## 4. Booking Process and Confirmation
### 4.1 Booking Request
When you submit a booking request, you are offering to rent the selected Property for the specified dates and rates displayed on our Website. Your booking request is not confirmed until you receive an explicit booking confirmation email from Energy Clara Srl or the Property management.
### 4.2 Confirmation
A binding rental agreement is formed when:
1. You submit a completed booking form with all required information
2. You complete payment through PayPal or approved payment method
3. We issue a written booking confirmation email that includes:
- Property details and address
- Check-in and check-out dates and times
- Total rental price and payment received
- Your confirmation/reservation number
Until you receive this confirmation email, no binding reservation exists.
### 4.3 Terms of the Rental Agreement
Once a booking is confirmed, a rental agreement is established between you (Guest) and the Property owner/management ("Host"). This agreement is subject to:
- These Terms and Conditions
- The specific Property rental terms and conditions (provided at confirmation)
- The pricing displayed at the time of booking
- Applicable Italian rental and consumer protection laws
### 4.4 Price Display and Accuracy
All prices displayed on our Website are in Euros and include applicable taxes unless otherwise stated. While we make every effort to ensure price accuracy, we reserve the right to correct pricing errors. If a price error is discovered before your payment is processed, we will notify you of the corrected price.
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## 5. Payment Terms and Conditions
### 5.1 Payment Method
We accept payments through **PayPal** and other payment methods as indicated on the Website. All payments are processed securely through encrypted payment gateways.
### 5.2 Payment Processing
- Payment must be completed before your booking is finalized
- Payment must be made in Euros using a valid payment method
- You authorize us to charge your chosen payment method for the total booking amount
- Receipts and payment confirmations will be sent to your registered email address
### 5.3 Currency and Taxes
- All prices are displayed in Euros
- Prices include applicable Italian taxes (IVA) unless otherwise specified
- Additional charges may apply (e.g., tourist taxes, mandatory cleaning fees) as disclosed during booking
- You are responsible for any fees, charges, or taxes imposed by your payment provider or bank
### 5.4 Security
All payment information is processed through secure, PCI-DSS compliant payment gateways. We do not store full payment card details on our servers. Payment processing is handled by PayPal or other certified payment processors.
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## 6. Cancellation and Refund Policy
### 6.1 Strict Cancellation Policy
**All bookings are subject to a non-refundable policy. Once payment is completed and a booking is confirmed, NO REFUNDS will be issued under any circumstances.**
This strict cancellation policy applies regardless of the reason for cancellation, including but not limited to:
- Personal reasons or schedule changes
- Illness or family emergency
- Travel disruptions or flight cancellations
- Force majeure events (within limitations)
- Property unavailability
- Changes of mind
### 6.2 Cancellation Request Procedure
If you wish to cancel your booking, you must:
1. Submit a written cancellation request via email to info@piciasuite.com
2. Include your reservation/confirmation number
3. Provide a detailed reason (optional)
Cancellation requests must be received before your check-in date to be processed. Cancellations after the check-in date cannot be processed.
### 6.3 No Refund Commitment
Under this strict policy:
- **No refunds will be issued** after booking confirmation, regardless of circumstances
- **Payment is non-refundable** and constitutes your commitment to the rental
- **Refund requests will not be considered**, including requests based on:
- Sudden illness or emergency
- Travel disruptions
- Weather conditions
- Personal circumstances
- Dissatisfaction with the Property
### 6.4 Alternative: Rebooking
The only alternative to refund is **rebooking** (subject to availability):
- If you cancel before your check-in date, you may request to reschedule your booking to alternative available dates
- Rebooking is at no additional cost (price remains the same)
- Rebooking is subject to Property availability
- Rebooking must be requested within **30 days** of the original booking date
- If no suitable alternative dates are available, no refund will be issued
### 6.5 Force Majeure
Force majeure events (acts of God such as natural disasters, pandemics, war, extreme civil unrest) may permit refunds or rescheduling at our sole discretion. We will evaluate each force majeure claim individually and communicate our decision within 15 days.
### 6.6 No Cancellation by Company
Energy Clara Srl will not cancel confirmed bookings except in extraordinary circumstances (e.g., Property destroyed, widespread emergency declarations). If we must cancel due to our fault, a full refund will be issued immediately.
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## 7. Guest Responsibilities and Property Rules
### 7.1 Guest Responsibilities
As a Guest, you agree to:
- **Occupy responsibly:** Use the Property only for residential vacation purposes
- **Respect the Property:** Maintain the Property in good condition and treat all furnishings, equipment, and amenities with care
- **Follow House Rules:** Comply with all specific house rules provided by the Host, including:
- Noise restrictions and quiet hours
- Guest occupancy limits (no unauthorized additional guests)
- Pet policies (if applicable)
- Smoking policies
- Parking regulations
- Waste disposal procedures
- **Protect Property:** Do not damage, deface, or remove any Property contents
- **Report Issues:** Immediately notify the Host or management of any damage, maintenance issues, or problems
- **Cleanliness:** Leave the Property in clean condition upon departure (normal wear and tear excepted)
### 7.2 Check-In and Check-Out
- **Check-in:** You may occupy the Property from the check-in time specified in your booking (typically 3:00 PM or as agreed)
- **Check-out:** You must vacate the Property by the check-out time specified in your booking (typically 10:00 AM or as agreed)
- **Late Checkout:** Late checkout is not permitted unless previously arranged and may incur additional fees
- **Keys and Access:** You are responsible for all keys, access cards, or entry devices provided. Lost or unreturned keys may result in additional charges
### 7.3 Guest Conduct
You agree to conduct yourself in a civil and lawful manner. You must not:
- Engage in illegal activities
- Create excessive noise or disturb other guests or neighbors
- Host unauthorized parties or gatherings
- Sublease or allow unauthorized third parties to occupy the Property
- Damage, steal, or vandalize Property contents or infrastructure
- Use the Property for commercial purposes (e.g., business meetings, events) unless explicitly authorized
### 7.4 Occupancy Limits
The maximum number of Guests permitted in the Property is specified in the booking confirmation. Exceeding this limit may result in:
- Immediate eviction without refund
- Additional charges
- Legal action if applicable
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## 8. Liability and Damages
### 8.1 Host Liability
Energy Clara Srl is a booking platform intermediary and does not assume direct liability for Property conditions, maintenance, or Guest interactions. The Host (Property owner/manager) is responsible for:
- Property condition and maintenance
- Safe and habitable conditions
- Compliance with local rental and safety regulations
- Resolution of Guest complaints regarding Property condition
### 8.2 Guest Liability for Damage
You, the Guest, are fully liable for any damage caused to the Property, furnishings, equipment, or amenities during your stay beyond normal wear and tear, including:
- Broken windows, doors, locks
- Stains, marks, or damage to furniture and walls
- Broken or malfunctioning appliances caused by misuse
- Damaged or lost linens, towels, and household items
- Damage to outdoor areas, gardens, or parking facilities
**You will be charged for all repairs or replacements** required due to damage you cause. Damage charges will be deducted from your original payment or billed separately.
### 8.3 Limitation of Company Liability
Energy Clara Srl provides the Website and booking services on an "as-is" basis. To the maximum extent permitted by law:
- We are not responsible for Property condition, availability, or quality
- We are not liable for Personal injury, illness, or accidents while on the Property (Host and Property insurer are responsible)
- We are not responsible for theft, loss, or damage to your personal belongings
- We are not liable for disputes between Guest and Host
- We are not responsible for third-party actions or interference
- We are not liable for internet, email, or communication service failures
### 8.4 Indemnification
You agree to indemnify, defend, and hold harmless Energy Clara Srl, its officers, employees, and agents from any and all claims, damages, losses, liabilities, and expenses (including legal fees) arising from:
- Your use of the Website or Services
- Your violation of these Terms and Conditions
- Your violation of applicable laws
- Your injury or damage to Property or third parties
- Your violation of the rights of any third party
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## 9. Insurance and Protection
### 9.1 Property Insurance
The Host maintains insurance coverage for the Property. This insurance covers Property damage but typically does NOT cover:
- Guest personal belongings (you are responsible)
- Guest liability for damages caused by Guest conduct
- Theft or loss of Guest property
### 9.2 Guest Responsibility for Personal Belongings
You are entirely responsible for protecting your personal belongings. Energy Clara Srl, the Host, and the Property insurance do not cover:
- Loss or theft of valuables
- Damage to personal items
- Money or documents left in the Property
We recommend you use the Property safe (if provided) and do not leave valuable items unattended.
### 9.3 No Travel Insurance Provided
We do not provide travel insurance, trip cancellation insurance, or emergency assistance services. We strongly recommend you purchase travel and cancellation insurance independently if you wish to protect against financial loss from cancellation or travel disruption.
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## 10. Personal Information and Privacy
### 10.1 Data Collection
Your personal information, including name, email, phone number, address, and payment details, is collected during the booking process. This information is processed according to our **Privacy Policy** (available at www.piciasuite.com/privacy).
### 10.2 Privacy Policy Incorporation
The Privacy Policy is incorporated into these Terms and Conditions by reference. You agree to the collection, processing, and use of your data as described in the Privacy Policy.
### 10.3 Sharing with Property Hosts
Your contact information (name, email, phone number) will be shared with the Property Host/management to:
- Facilitate check-in and key delivery
- Communicate rental details and house rules
- Manage the rental and any issues during your stay
- Process refunds or damage claims if applicable
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## 11. Dispute Resolution and Legal Proceedings
### 11.1 Informal Resolution
If you have a dispute regarding your booking, Property condition, or charges, you agree to:
1. First attempt to resolve the matter directly with the Property Host through provided contact information
2. If unresolved, contact Energy Clara Srl with written details of the dispute within **14 days** of the incident
3. Provide documentation (booking confirmation, photos, correspondence)
4. Allow us **14 days** to investigate and respond
### 11.2 Escalation Process
If informal resolution fails:
- Either party may request formal dispute resolution through Italian consumer protection procedures
- Disputes may be escalated to local consumer ombudsman or mediation services
### 11.3 Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of Italy, specifically the laws of the Autonomous Province of Bolzano-South Tyrol. All disputes are subject to Italian consumer protection laws and applicable GDPR regulations.
### 11.4 Jurisdiction and Venue
- **Primary Jurisdiction:** Courts of Bolzano, Italy, or applicable local Italian courts
- **EU Consumer Protection:** If you are an EU consumer, you may also pursue disputes through EU consumer protection mechanisms and Alternative Dispute Resolution (ADR) services
- **Italian Consumer Rights:** Italian consumer protection laws (Codice del Consumo) apply and cannot be waived by this Agreement
### 11.5 Class Action Waiver
You agree that any dispute will be resolved on an individual basis. You waive any right to participate in class action suits or class arbitrations against the Company.
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## 12. Intellectual Property and Website Content
### 12.1 Ownership
All content on the Website, including text, images, graphics, logos, videos, and Property descriptions, is the property of Energy Clara Srl or its licensors and is protected by Italian and international copyright laws.
### 12.2 Limited License
We grant you a limited, non-exclusive, non-transferable license to view and use the Website for personal, non-commercial booking purposes only. You may not:
- Copy, reproduce, or distribute Website content without permission
- Create derivative works based on Website content
- Use Property photos or descriptions for commercial purposes
- Modify, adapt, or translate Website content
- Reverse engineer or attempt to extract the underlying code
### 12.3 User-Generated Content
If you submit reviews, comments, or photos related to the Property or our Services, you grant Energy Clara Srl a perpetual, worldwide, royalty-free license to use, modify, and display this content for marketing and promotional purposes.
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## 13. Prohibited Conduct and Enforcement
### 13.1 Prohibited Activities
You agree not to use the Website or Services for:
- Illegal purposes or in violation of any laws
- Harassment, bullying, or defamation of hosts, staff, or other guests
- Fraudulent bookings or payment fraud
- Unauthorized data scraping or automated access
- Hacking, viruses, malware, or unauthorized system access
- Spam, phishing, or deceptive communications
- Reselling bookings or operating as an unauthorized third-party agent
- Commercial rental operations without authorization
- Any activity that interferes with Website functionality or security
### 13.2 Enforcement
If we discover you have violated these Terms and Conditions:
- We may suspend or terminate your account immediately
- We may cancel your booking without refund
- We may ban you from future bookings
- We may pursue legal action and recover damages
- We may report illegal activity to appropriate authorities
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## 14. Website Availability and Technical Issues
### 14.1 "As-Is" Service
The Website and Services are provided on an "as-is" and "as-available" basis without warranties of any kind. We do not guarantee:
- Uninterrupted access to the Website
- Error-free Website operation
- Accuracy of all Property listings and information
- Availability of specific Properties
### 14.2 Maintenance and Downtime
We may perform maintenance or updates to the Website at any time, which may temporarily interrupt service. We will attempt to provide advance notice, but maintenance may occur without warning.
### 14.3 Technical Failures
Energy Clara Srl is not responsible for:
- Internet connectivity issues
- Payment gateway failures or delays
- Email delivery failures or delays
- Data loss resulting from technical problems
- Third-party service disruptions (PayPal, Wix, Google services)
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## 15. Force Majeure
### 15.1 Definition
Force majeure events include acts beyond our control, such as:
- Natural disasters (earthquakes, floods, hurricanes)
- Pandemics or epidemics
- War, terrorism, or civil unrest
- Government actions or restrictions
- Extreme weather or climate events
- Communication or utility failures
### 15.2 Force Majeure and Cancellation
If a force majeure event:
- **Before your check-in:** We will offer to cancel your booking with rebooking or refund at our discretion
- **During your stay:** The Host will work with you on resolution; refunds are not automatic but may be considered
- **Affects our operations:** We will communicate limitations and options immediately
### 15.3 Our Obligations During Force Majeure
During force majeure events, we will:
- Communicate status updates to Guests and Hosts
- Assist in rebooking to alternative dates when possible
- Work toward reasonable resolution with all parties
- **Not guarantee refunds** except where legally required by Italian consumer protection laws
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## 16. Modification and Termination
### 16.1 Right to Modify Terms
Energy Clara Srl reserves the right to modify these Terms and Conditions at any time. Modifications are effective upon posting to the Website. Your continued use of the Website constitutes acceptance of modified Terms.
### 16.2 Service Termination
We reserve the right to terminate or discontinue the Website or any portion of the Services at any time, with or without notice. Termination does not release you from payment obligations for confirmed bookings.
### 16.3 Account Termination
We may terminate your user account if:
- You violate these Terms and Conditions
- You engage in fraud or illegal activity
- You repeatedly breach our policies
- We determine your use is harmful to other users or our Platform
- We cease operations
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## 17. Severability and Entire Agreement
### 17.1 Severability
If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable by a court of law, that provision will be severed, and the remaining provisions will continue in full force and effect to the maximum extent permitted by law.
### 17.2 Entire Agreement
These Terms and Conditions, together with the Privacy Policy and any specific Property rental terms, constitute the entire agreement between you and Energy Clara Srl regarding the Website and Services. These Terms supersede any prior agreements, understandings, or communications.
### 17.3 No Waiver
Our failure to enforce any provision of these Terms and Conditions does not constitute a waiver of that provision or our right to enforce it in the future.
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## 18. Contact Information and Customer Support
### 18.1 General Contact
For general inquiries, support, or feedback:
- **Email:** info@piciasuite.com
- **Response Time:** We aim to respond to inquiries within 10 business days
### 18.2 Booking Issues
For issues related to your booking or Property:
- **Email:** info@piciasuite.com
- Include your reservation/confirmation number
- Provide detailed description of the issue
- Attach supporting documentation (photos, correspondence)
### 18.3 Dispute or Complaint Resolution
For formal complaints or dispute resolution:
- **Email:** info@piciasuite.com
- **Subject Line:** "Formal Complaint - [Your Name] - [Confirmation Number]"
- **Deadline:** Submit within 14 days of the incident
- **Documentation:** Include all relevant evidence and correspondence
### 18.4 Company Address
**Energy Clara Srl**
Ties 36
39030 (BZ), Italy
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## 19. Notices and Communications
### 19.1 Electronic Notices
Any notices, confirmations, or communications required under these Terms and Conditions may be provided electronically via:
- Email to your registered email address
- In-app notifications on the Website
- SMS to your registered phone number (where applicable)
### 19.2 Effective Date of Notice
Electronic notices are effective when sent and are deemed received within 24 hours.
### 19.3 Manual Notices
We may also provide notice via postal mail to your registered address, which is deemed received within 10 business days of sending.
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## 20. Final Provisions and Language
### 20.1 Severability in Relation to Consumer Protection
To the extent that any provision in these Terms and Conditions conflicts with mandatory consumer protection laws in Italy or the EU, the protective provisions of such laws shall prevail and supersede this Agreement.
### 20.2 Language
These Terms and Conditions are provided in English, Italian, and German. In the event of any conflict or discrepancy between language versions, the Italian version shall prevail as the legal language governing the Agreement in Italy.
### 20.3 Updates to Terms
These Terms and Conditions were last updated on January 17, 2026. We recommend reviewing them periodically for any changes.
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**End of Terms and Conditions**
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## Appendix: Quick Reference - Key Terms Summary
| Term | Details |
|------|---------|
| **Booking Confirmation** | Received via email after payment; includes all rental details |
| **Cancellation Policy** | Non-refundable after booking confirmed; rebooking available subject to availability |
| **Check-In Time** | Typically 3:00 PM or as specified in booking |
| **Check-Out Time** | Typically 10:00 AM or as specified in booking |
| **Payment Method** | PayPal and other approved payment gateways |
| **Currency** | Euros (EUR) |
| **Damage Liability** | Guest fully liable for damage beyond normal wear and tear |
| **Disputes** | 14-day window to report; attempt informal resolution first |
| **Governing Law** | Italian law; Bolzano courts have jurisdiction |
| **Company Email** | info@piciasuite.com |
| **Response Time** | 10 business days for inquiries; 14 days for disputes |
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*These Terms and Conditions comply with Italian consumer protection laws, GDPR, and EU regulations as of January 2026. All Guests must accept these terms before completing a booking.*